Frequently Asked Question
➜ How can I contact Purrs with Indraly?
You can reach us via email at [email protected]. We will respond as quickly as possible to assist you with any inquiries.
➜ What currency are the prices in on the site?
Our base prices are in USD. However, they will automatically adjust to your local currency based on your current location.
➜ How long does it take for an order to arrive?
We offer Standard Shipping, which typically takes 5-15 business days. Once your order is placed, you will receive a tracking number to monitor your shipment’s progress.
➜ How can I track my package?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our order status tracker page to see where your package is in transit.
➜ How do I know if my package has been shipped?
After placing your order, you will receive a confirmation email. Once the order has been processed and dispatched from our warehouse, you will receive another email with shipping details. Feel free to contact us for updates on your order’s status!
➜ Why are some items missing from my order?
If your order is large, it may be split into multiple shipments to reduce shipping costs. If you have received part of your order and are missing items, please contact us, and we will provide you with the tracking information for the remaining packages.
➜ Do you offer a guarantee on your products?
Yes, if you receive a wrong or damaged item, we will gladly resend it or provide a refund. However, we do not offer refunds if your cat does not like the product. Each cat has its own unique preferences, and we cannot control individual responses. Thank you for understanding!